I quote:
Okay. You ordered a bunch of Marvel Omnibus titles from Amazon as part of The $14.99 Glitch and they’ve been cancelled. You probably knew they would do. But you may have received a previous e-mail saying that you would get at least one at the magic price. Or maybe Amazon never got round to emailing you at all, they just deleted the order from your account. And you’re feeling a bit miffed.
I’m geting reports that people who have complained, even using the Amazon Call Me Back feature on the website, have been getting recompense from the multinational online retailer.
[…]
Me, I’m not complaining. I don’t think Amazon owe me anything. I understand however, that you may feel differently.
If you feel differently, you’re the laziest kind of crook there is. Tucker Stone breaks the situation down better than I can right now:
But when they get called on it, what do they say?
“I’m going to file a class action lawsuit” – some random infant, repeated exponentially
That’s the kind of response that would make George Washington weep. A class action lawsuit? Really? That’s the legacy you want written across your face, attached forever to your name?
Crime is a holy profession, and to join its brotherhood is to put oneself alongside this country’s greatest heroes. After oil and weapons production, it’s the most successful industry on the planet, with a storied history that stretches further than any religion. Getting caught out in it–even if all you did was take advantage of a gigantic corporation’s obvious pricing error–is something that should be handled with nothing short of the pride of a Dwayne Michael Carter. Playing the hurt consumer in this situation is the equivalent of standing in the door of the bank after the ATM accidently farts out an extra 20 and refusing to hand it over. It’s spitting on the flag, it’s saying that you’re only willing to play the game if everybody agrees to do it by your rules, and your rules are these: you can’t have done anything wrong, because it’s somebody else’s fault.
Amazon doesn’t owe you a single solitary thing. They’d be well within their rights to cancel every order and not lose a few thousand bucks. There’s even a note in their TOS that sometimes, on occasion, books are mispriced, and sucks to be you if they charge you the full price. Until the book ships, they do not charge your card, meaning that there is no sale. That means they owe you nothing until the book leaves their warehouse.
So to call them up and ask for a refund for time wasted ordering obviously mistakenly marked down books makes you something like a jerk. They don’t owe you anything. If anything, you owe them whatever the actual price of the book you ordered was. It’s a blessing that they honored any of the orders, considering it was such an obvious cheat that we were all taking advantage of. I got a few Ultimate Spidey HCs and I’m pretty happy about that. I didn’t get a Tomb of Dracula, but so what? I don’t expect Wal-mart to let me buy eighteen computers that got marked down to 50 bucks because somebody dropped a decimal point, and they’re under no obligation to let me do that.
Basically, don’t be the old lady at Kroger with a fistful of coupons, trying to game the system and score a dozen eggs for free and getting pissed off and demanding recompense when the manager is like “Sorry, we’re all out.” You played the game with a few aces hidden up your sleeve. If you lost, so what? You lost what, ten minutes of your time? A couple megabytes off your bandwidth for the month?
Get real.